IT operation

Government organisations must standardise their work processes and services to an increasing degree if they are to live up to future business requirements.

Government authorities are recommended to use ITIL

Government organisations must standardise their work processes and services to an increasing degree if they are to live up to future business requirements.

Corporate IT in the government sector

Special focus is being placed on the experience of ministries in setting up corporate IT units and on the possibility of creating added business value via corporate IT structures in the years to come.